Privacy Policy

Privacy Policy

Last updated: February 15, 2026

Who We Are

Master Safety is an occupational health and safety consulting and training business providing online learning management system (LMS) training and in-person training services to businesses across Ontario and Canada.

If you have any questions about this Privacy Policy or how we handle personal information, please contact our Privacy Officer at:
contact@mastersafety.ca

Our Commitment to Privacy

Master Safety is committed to protecting the privacy of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We follow these principles:

  • We collect personal information only for identified and legitimate purposes.

  • We limit collection, use, and disclosure to what is necessary for training, certification, service delivery, and legal compliance.

  • We safeguard personal information using reasonable security measures.

  • We retain personal information only as long as required for regulatory, contractual, or business purposes.

Personal Information We Collect

Online Training (LMS)

When you register for, purchase, or complete online training through our LMS, we may collect:

  • Full name

  • Email address

  • Employer or organization name

  • Course enrollment and completion data

  • Training results, certificates, and expiry dates

  • Login and usage data related to course access

This information is used to:

  • Deliver online training

  • Track progress and completion

  • Issue certificates

  • Maintain training records for compliance purposes

  • Provide technical support

Training records may be retained for regulatory, contractual, or audit purposes, even after course access expires.

In-Person Training

For in-person training, we may collect participant information such as:

  • Name

  • Employer or organization

  • Attendance records

  • Training completion details

This information is required to verify attendance, issue certificates, and maintain legally required training records.

Website Visitors

When you visit our website, we collect non-identifying technical information, including:

  • Browser type and version

  • Language preference

  • Referring website

  • Approximate location

  • Date and time of visits

This information is used to analyze website usage and improve our services. We may publish aggregated, anonymized statistics that do not identify individuals.

We use Google Analytics to assist with this analysis.

Contact and Support Communications

If you contact us by email, web form, or support channels, we retain the information you provide only to respond to your inquiry and provide support.

Payments

Master Safety does not store or process credit card information.

All online payments are handled securely by third-party payment processors such as Stripe or PayPal, which are PCI-compliant and governed by their own privacy policies.

Consent

By providing personal information to Master Safety, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw consent at any time, subject to legal, contractual, or regulatory restrictions.

Access, Accuracy, and Requests

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

Requests can be made by contacting contact@mastersafety.ca. We may require identity verification before responding.

Cookies

Cookies are small data files stored on your device that help improve website functionality and user experience.

Master Safety uses cookies to:

  • Recognize returning visitors

  • Understand website usage

  • Improve navigation and performance

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Retention

Personal information and training records are retained only as long as necessary to:

  • Provide training and certification

  • Meet contractual obligations with clients

  • Comply with occupational health and safety, employment, or regulatory requirements

Retention periods may vary depending on the type of training and applicable legal requirements.

Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure.

Third-Party Services

Our website and LMS may rely on third-party service providers (e.g., hosting, analytics, payment processors). These providers are given access only to the information necessary to perform their services and are expected to comply with applicable privacy laws.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

Continued use of our website or services constitutes acceptance of the revised policy.